Terms and Conditions

We want all our stockists to do well and we are always here to advise you on how you can get the best out of our range.

For fashion ranges the only way to guarantee stock is to forward order them. Please contact us for more information on 0044 (0)20 7733 5027

Minimum orders

Our standard minimum order is £500, Euros 650 or $750

We kindly request that for those items you select you order a minimum of 2 units per size for our clothing range and 6 units per size for our skincare.

Payment terms, duty and carriage

For forward orders we require a deposit of 25 per cent to protect stock with the balance before delivery.

We sell in £s in the UK, Euros in Europe and $s in the rest of the world.

Standard carriage is:

£10 on UK orders under £500 and free for orders over £500.

Euros 25 for European orders and free for orders over Euros 1000

$60 for US and Canadian orders and free for order over $1500.

Rest of the world orders are also free over $1500 but carry slightly higher charges under this value ($75 or $90 depending on the zone).

Stockists are liable for local duty payable but we aim to support you with any documents required. We typically use DHL for international shipments who normally provide a good customs clearance service.

Payments

We can accept payments by Paypal, into our bank account, via Transferwise, or by debit or credit card. We request payments are made online when the order is placed, either by Paypal or by debit or credit card. Transferwise is our preferred option for international payments as it helps us keep costs down (it is normally cheaper for payees too).

For online payments we use SagePay payment processing, providing optimum levels of security. Card and account details are encrypted and processed on secure servers, which use the latest payment or anti-fraud developments. Our wholesalers are protected from fraudulent use of their card in a “card not present” environment, by their card issuers.

SagePay uses verification of Address and Security Code information. This verification service is supported by the CardSchemes (such as Visa and MasterCard).

Selling our range

We aim to support you in anyway we can with point of sale and by promoting your business. We know retail is tough, particularly if you have a bricks and mortar store. We can always help with lifestyle and product images and our toolbox on our wholesale website has lots of other things you might need like EAN codes. We occasionally do offers but these are normally dependent on stock levels. The first place to find out about these is on our wholesale Facebook page. If you are not on already just ask one of our sales team.

To make things nice and fair for all we ask that you do not pre-sell ranges (curtain raisers are fine but not taking orders for stock you don’t have).

Data protection and cookies

Little Green Radicals take data protection seriously. We do not store credit or debit card data on site and all personal information is stored on protected tier one server off site.

We abide by all local laws on data protection.

Like many websites these days we use cookies. They help us provide a smoother fast service but if you are concerned about this you can switch off cookies on your browser

Description of goods

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Mistakes or faulty product

We try to avoid making mistakes but if we have shipped incorrect items in error or short shipped items and the value is less then £50 in your favour  (i.e. we have shipped additional items incorrectly) they are yours to keep and in our favour (i.e. we have short shipped), we issue a credit note for up to £50 value. If an item is deemed faulty please send a picture and we may then request the product is sent to us.

Cancellation of forward orders

A fee equivalent to 25% of order value will be applied to forward orders cancelled after we have placed the order with our manufacturer, provided it is delivered in line with the agreed timetable.

This is the legal bit…

Little Green Radicals is the trading name of HUG (UK) Ltd.